Support & Contact

We route requests by category so they reach the right workflow quickly.

Email

[email protected] — general product support, privacy inquiries, and security reports (use [SECURITY] in the subject for vulnerabilities; see Security disclosure).

Discord

Community support and announcements: discord.gg/2yMhXB7MEm

Documentation

Operator guides and configuration references: Documentation home

Ban Appeals

If you were actioned under ImpactGuard policy and wish to request review, use the dedicated workflow: Appeal center

System Status

Uptime and incident history: status.impactguard.xyz

Billing & Refunds

For receipts, failed payments, or duplicate charges, email [email protected] with account and transaction details. We do not offer refunds as a general policy; see the Refund Policy and Terms (governing law: Republic of Bulgaria).

Response Expectations

We aim to answer email within a few business days; critical security issues are prioritized. Discord may be faster for informal questions when staff and moderators are available.